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Help For non tech relative

crawfy
Interested
Posts: 2
Registered: ‎27-09-2020

Help For non tech relative

Hi,

is it possible for someone at Plusnet to help my relative who has been a customer of Plusnet for 10 years and moved home  hoping to take Plusnet with him, but even though he has made several calls to yourselves and even been setup with a new account after being told that he has to abandon his old one has been without any service for 6 weeks!! The order process appears to be frozen..

He is more patient than I would have been..

His account name is: [Removed]

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

2 REPLIES 2
crawfy
Interested
Posts: 2
Registered: ‎27-09-2020

Re: Help For non tech relative

don't bother now, he's going elsewhere!!

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,930
Thanks: 9,568
Fixes: 1,512
Registered: ‎21-04-2017

Re: Help For non tech relative

Thanks for getting in touch @crawfy 

I'm really sorry for the delay and how we've handled this. 

I've spoken with them and I'm taking this on personally moving forward, planning to follow up tomorrow.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet