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Help Assistant - Still waiting

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Newbie
Posts: 1
Registered: ‎16-07-2020

Help Assistant - Still waiting

I wanted to change my reverse DNS and I have used Help Assistant to make request.

I was advised plusnet will respond within 5 days or sooner.

 

It has been 10 days now and still no response. Is Help Assistant actually working or do I need to phone plusnet support, since the chat is offline.