Help!...Account has been closed
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Help!...Account has been closed
24-11-2018 10:37 AM
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Still getting emails as a matter of urgency sending me links to pay of which don't work as the Account has been closed. Please help
Re: Help!...Account has been closed
25-11-2018 10:12 AM
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Hi @Maloney
Thank you for getting in touch and I'm sorry to hear about the issues you have been experiencing. I have looked into the account and I can see that you have already been advised on the next steps by my colleagues in the contact centre.
You can view this by clicking here.
Please accept our apologies for any inconvenience caused.
Re: Help!...Account has been closed
25-11-2018 10:41 AM
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Re: Help!...Account has been closed
26-11-2018 3:48 PM
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Re: Help!...Account has been closed
26-11-2018 7:17 PM
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Hello @Maloney,
We are sincerely sorry for the inconvenience this is causing you. I have resubmitted the issue to the relevant team for review and they will be back in touch on the ticket in my colleagues response.
Re: Help!...Account has been closed
27-11-2018 2:22 PM
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Re: Help!...Account has been closed
27-11-2018 2:54 PM
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Re: Help!...Account has been closed
27-11-2018 3:53 PM
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Re: Help!...Account has been closed
27-11-2018 4:48 PM
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Re: Help!...Account has been closed
29-11-2018 10:39 PM
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Every time something goes wrong I am having to spend hours on the phone, 90% of the time is waiting in queue. Hours of mine and probably a lot of other customers lifes wasted.
As I said nothing was offered in recompense but I will quote you on
"Alternatively, as you are no longer tied in with us, you would be free to move to a new provider of your choice for your landline and broadband services."
Do I read this as I'm not being held under contract?..with no costs to myself got the remainder?
As for not being tied?, I have four sims with plusnet mobile that are on mates rates ie discounted with the fact I had broadband with yourselves. Cancel these and move on also ?
Last question, when I move can I take my landline number with me now my account has been closed, does it still exist?
If the answer is yes to these questions then Mark this thread as 'problem solved.
Kind regards
One pi##ed off customer
Re: Help!...Account has been closed
30-11-2018 10:51 AM
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