Help! A bit confused following your email. Can someone please help (regarding new pricing) ?
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Help! A bit confused following your email. Can someone please help (regarding new pricing) ?
23-05-2017 2:38 PM
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Hello,
I'm on the Fibre Unlimited package and pay £19.99 per month with a yearly line rental of £185.88 per year.
The email from Plusnet says you are introducing new monthly payments of £28.50 per month including line rental.
Currently paying - £19.99 x 12 + £185.88 /year = £35.48 per month
Your Offer = £28.50 per month
A nice saving, but what I have not seen is HOW I change over to this package? Will it be available to me once my yearly line rental payment has expired (around 20th Jan 2018) ?
I would be grateful for someone from Plusnet to reply. Thanks.
Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?
23-05-2017 3:42 PM
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Please ignore this thread - answered by phone call to Accounts.
Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?
23-05-2017 3:48 PM
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@shalom2010 - Ignore what thread?
Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?
23-05-2017 3:56 PM
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@shalom2010 wrote:
I'm on the
Fibre UnlimitedPlusnet Unlimited Fibre package
Please note that the legacy Plusnet Unlimited Fibre (£19.99) package is provisioned on 80/20, however the current Unlimited Fibre package is provisioned on 40/2.
To stay on an 80/20 product, you'd be looking for Unlimited Fibre Extra.
@shalom2010 wrote:
I have not seen is HOW I change over to this package?
I'd recommend giving our Customer Options Team a call on 0800 013 2632 (Selecting the option for thinking of leaving) to discuss re-contracting offers on one of our newer fibre packages.
@shalom2010 wrote:
Will it be available to me once my yearly line rental payment has expired (around 20th Jan 2018 ) ?
Our offers change fairly regularly, so it would be impossible for me to confirm or deny that.
I hope this helps.
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