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Help! A bit confused following your email. Can someone please help (regarding new pricing) ?

shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Help! A bit confused following your email. Can someone please help (regarding new pricing) ?

Hello,

I'm on the Fibre Unlimited package and pay £19.99 per month with a yearly line rental of £185.88 per year. 

 

The email from Plusnet says you are introducing new monthly payments of £28.50 per month including line rental.

 

Currently paying - £19.99 x 12 + £185.88 /year =  £35.48 per month

                                                         Your Offer  = £28.50 per month

 

A nice saving, but what I have not seen is HOW I change over to this package? Will it be available to me once my yearly line rental payment has expired (around 20th Jan 201Cool ?

 

I would be grateful for someone from Plusnet to reply. Thanks.

 

 

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3 REPLIES
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?

Please ignore this thread - answered by phone call to Accounts.

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?

@shalom2010 - Ignore what thread? Wink

Plusnet Help Team
Plusnet Help Team
Posts: 4,207
Thanks: 847
Fixes: 179
Registered: 25-03-2015

Re: Help! A bit confused following your email. Can someone please help (regarding new pricing) ?


shalom2010 wrote:

I'm on the Fibre Unlimited Plusnet Unlimited Fibre package


Please note that the legacy Plusnet Unlimited Fibre (£19.99) package is provisioned on 80/20, however the current Unlimited Fibre package is provisioned on 40/2.

To stay on an 80/20 product, you'd be looking for Unlimited Fibre Extra.

 


shalom2010 wrote:
I have not seen is HOW I change over to this package?

I'd recommend giving our Customer Options Team a call on 0800 013 2632 (Selecting the option for thinking of leaving) to discuss re-contracting offers on one of our newer fibre packages.

 


shalom2010 wrote:
Will it be available to me once my yearly line rental payment has expired (around 20th Jan 2018 ) ?

Our offers change fairly regularly, so it would be impossible for me to confirm or deny that.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team