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Help £5 for EXTRA BROADBAND USAGE

maxthomson2000
Newbie
Posts: 3
Registered: 27-02-2012

Help £5 for EXTRA BROADBAND USAGE

I have been charged £5 for extra broadband usage (which I didnt want) and found out that if you dont use it up well its hard cheese they keep the money.. and when you ask about it they give you links with the information on.. well I thought that if you buy it its yours to use.. or am I being silly
8 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Help £5 for EXTRA BROADBAND USAGE

https://portal.plus.net/data_transfer_watch/
Maximum extra monthly spend: should be £0.00, if you set £5.00 or more you get charged £5 every time you go over your monthly download cap.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Help £5 for EXTRA BROADBAND USAGE

If you buy extra broadband usage you must use it with in the time limit I.E. before your next billing date.
If you don't want to buy extra broadband usage go in to the members portal and change your broadband settings.
[Edit]
Gus, beat me to it.
maxthomson2000
Newbie
Posts: 3
Registered: 27-02-2012

Re: Help £5 for EXTRA BROADBAND USAGE

Yes I know this... what I'm getting at is why the remainder of the 5GB which is left over (that you have paid for remember)  is not put over to the next month..
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Help £5 for EXTRA BROADBAND USAGE

That is not the way it works, No ISP does that!
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Help £5 for EXTRA BROADBAND USAGE

Because that is how they keep the base price low - I didn't post this you are imagining it  Cool
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Help £5 for EXTRA BROADBAND USAGE

It simply doesn't work like that, some months I use 30 gig of my 60gig.  Most months I use it all then there are months I use just 30gig, then the left over bandwidth is gone once I start a new month as I pay monthly.
No ISP could plan for bandwidth usage if it rolled over every month
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
maxthomson2000
Newbie
Posts: 3
Registered: 27-02-2012

Re: Help £5 for EXTRA BROADBAND USAGE

Well it seems to me that these ISP ppl are making alot of money for no service.. cos if you pay for it you should be able to use it.. not charge you £5 and then take the service away..
Community Veteran
Posts: 26,688
Thanks: 911
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Registered: 10-04-2007

Re: Help £5 for EXTRA BROADBAND USAGE

Quote from: Gus
No ISP could plan for bandwidth usage if it rolled over every month

Andrews and Arnold allow usage to roll over one month - but then look at their prices in the first place! (on 20CN 10GB weekdays daytime, 50GB evenings and weekends, ultra low price (near as dammit unmetered) is just 2am to 6am: £47.30).
jelv (a.k.a Spoon Whittler)
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