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Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

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videoscape
Newbie
Posts: 4
Registered: ‎20-09-2019

Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Hi 

I am having issues with  http://failed.billing.plus.net/apps/payment/failed

I am trying different browsers to try and ack it but i am unable to and it is affecting my service

I would like to see what can be sorted with this. I am getting paid on the last working day.

 

Thanks

15 REPLIES 15
Plusnet Help Team
Plusnet Help Team
Posts: 1,749
Thanks: 329
Fixes: 66
Registered: ‎11-01-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

 

Hi @videoscape

 

Thanks for getting in touch.

 

I've just removed the restrictions from your account, so you should be able to browse normally and make a manual payment on the 30th.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
videoscape
Newbie
Posts: 4
Registered: ‎20-09-2019

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Hi Thank you for that, sorry for the relay. 

 

it seems the restrictions has come back on again unfortunately

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Sorry about that @videoscape 

 

I've made some changes at an account level which should help.

 

Give one of us a yell if you need any more assistance. 

 

All the best, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
videoscape
Newbie
Posts: 4
Registered: ‎20-09-2019

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Hi i am having issues again with this, i am trying to access the site to go i understand but i cannot load it again.

 

thanks!

sorry

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 4,701
Fixes: 782
Registered: ‎21-04-2017

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Fix

Thanks for getting back to us @videoscape 

No problem, I've sorted this out for you now. 

Moving forward it may be worth considering changing your bill date, you should be able to do that by going Here once the outstanding balance has been cleared. If you get any issues feel free to PM me the date you'd want your bill to generate on and I'll be happy to pass this to our billing team to manually change it this side.

When choosing a bill date if you pay by direct debit, it's worth bearing in mind a payment will normally be taken around 5 working days after a bill has generated as opposed to card payments which go through almost instantly.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
prettyvacant
Newbie
Posts: 2
Thanks: 1
Registered: ‎22-10-2019

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Hello, on several sites I get the failed.billing.plus.net refused to connect page. When I go to pay from the email link  https://www.plus.net/pay/  I get

 

This site can’t be reached

www.plus.net refused to connect.

 

Can't browse can't pay. Please can you look into and sort this out please. Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 4,701
Fixes: 782
Registered: ‎21-04-2017

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Thanks for getting in touch @prettyvacant 

That should be sorted for you now. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
prettyvacant
Newbie
Posts: 2
Thanks: 1
Registered: ‎22-10-2019

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

That is sorted out now. Thanks Gandalf, much appreciated!

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 4,701
Fixes: 782
Registered: ‎21-04-2017

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Excellent!

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gregshaw
Grafter
Posts: 37
Thanks: 2
Registered: ‎19-01-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

I have got this same problem now, unable to use most of the Internet.

Please can somebody help?

gregshaw
Grafter
Posts: 37
Thanks: 2
Registered: ‎19-01-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

Managed to get this sorted after a phone call to customer services, it's a billing issue.

Last week I was told to cancel my Direct Debit (by a customer services adviser)  to avoid paying an incorrectly calculated Bill. This was a BAD move. Immediately I got emails telling me that  I had no payment method set up and two working days later my account was put on restrictive access.

 

It seems that when plusnet owe you money it is very difficult to get it resolved. However when they perceive that you owe them money, the actions are immediate!

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 783
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Registered: ‎23-01-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

We're sorry to hear about your experience @gregshaw but happy to know this has now been resolved. 

 

If you need us for anything else, please feel free to get back in touch. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
videoscape
Newbie
Posts: 4
Registered: ‎20-09-2019

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

hi it seems to be happening again can i call up to resolve it as well?

gregshaw
Grafter
Posts: 37
Thanks: 2
Registered: ‎19-01-2018

Re: Having issues loading sites ( http://failed.billing.plus.net/apps/payment/failed)

@videoscape If the plusnet computer thinks your bill has not been paid OR you have not set up a payment method, then it will automatically put you onto a restricted service. In my case it was TWO days after I cancelled my D/Debit.

Ring Customer Service 0800 432 0200 and they can notify the relevant team to remove your restriction the next morning. If you set up A Direct Debit, this problem should not happen to you again.

It seems that Computers are now running the business and it is difficult for humans to intervene.