Havent received a bill for the last 6 months

[#1]

Has this happened to anyone else.

I haven't received a bill for the last 6 months, have phoned up twice now to try and resolve and each time the ticket has been marked as closed but there has been no resolution

[#2]

Yes, been trying to sort it for 5 months but with no avail. The plusnet billing team are a complete bunch of numpties!!

[#3]

Hi @moowoopoo,

Thanks for getting in touch.

I'm sorry that your bill has not yet been produced, this is an ongoing issue that is still awaiting a resolution. Although not ideal, I appreciate your patience as we wait for the issue to be resolved. Please accept our apologies in the meantime.

I have raised a complaint for you here, and you can respond to this when querying any progress on the matter.

Let me know if you need any further assistance.

Thanks - LF

[#4]

Has this happened to anyone else.

[#5]

Hi @andy19791,

Thanks for getting in touch.

I'm sorry that this is an ongoing issue that is still awaiting a resolution. I appreciate your patience as we wait for the issue to be resolved. Please accept our apologies in the meantime.

I have raised a complaint for you here, and you can respond to this when querying any progress on the matter.

Let me know if you need any further assistance.

Thanks - LF