Haven't received discount

[#1]

Hi, when I signed up to Plusnet the internet activation was delayed. I received an email soon after stating that I would receive a discount:

About your second bill

Because your broadband and phone were activated at different times, we'll give you a discount off your second month's bill.

We'll refund you for the period between your broadband and phone going live. Your second month's invoice will show you details of the refund.

It's now almost nine months later and I still haven't received this discount (I checked the bills on my account page). Would it still be available? Thanks in advance.

[#2 · Accepted solution]

Hi there,

Sorry to hear you haven't received the pro rata discount.

It looks like the discount is scheduled, but for the invoice immediately after your contract expires.

I've cancelled that now, and issued it to you as a refund via your direct debit instruction instead which you should receive within the next 5 to 10 working days.

Anoush

[#3]

Hi Gandalf,

Today I received an email for my upcoming bill and apparently I'm still going to be charged the full amount. I noticed my balance was already at £0.00 before the discount. It appears that, when the discount was applied to my account, my balance remained at £0.00 which might explain the full charge.

[#4]

Hi Marcus

I sent the discount back to your bank as a refund instead of applying it to an invoice. You should receive it shortly.

Anoush