Have you checked you're getting your referral discounts correctly?
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Have you checked you're getting your referral discounts correctly?
11-10-2010 10:56 PM
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For the past two months, I've only had one referral discount paid (£0.50 .. not much I know, but that's not the point!) when I should have had at least 2 each month, if not 3.
By the next time I'm billed, I should have 7 discounts against my account as well as 2-3 back payments.
Looking at the table, the crux of the problem seems to be that the last token date isn't being populated, but tokens are being accrued.
If you've also been seeing shortcomings with your referral payments, reply here to keep them all in the same place, and include the ticket ID (if you've raised one).
Cheers,
A.
Re: Have you checked you're getting your referral discounts correctly?
12-10-2010 7:06 AM
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Re: Have you checked you're getting your referral discounts correctly?
14-10-2010 1:24 PM
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Re: Have you checked you're getting your referral discounts correctly?
14-10-2010 2:57 PM
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I raised Question #35118177 in September when my referral discount was not applied. It was applied in October, but the September one is still missing, and the last CSC reply ended "[internal]
under investigation PID: 62259".
Is this a separate issue to the "open problem (ID63191)" you mentioned?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Have you checked you're getting your referral discounts correctly?
15-10-2010 12:59 PM
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To clarify its two separate issues:
63191 = was an issue where customers are getting credited but not the correct ammount. That's been fixed and signed off now.
62259 = some customers not receiving any referrals. A fix has been created and is in beta testing.
Adam
Re: Have you checked you're getting your referral discounts correctly?
15-10-2010 1:29 PM
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Thanks for the clarification, Adam.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Have you checked you're getting your referral discounts correctly?
15-10-2010 2:29 PM
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TBH I haven't been checking mine I will now though.
Re: Have you checked you're getting your referral discounts correctly?
01-11-2010 3:40 PM
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I'd have though that being 'on hold' the ticket wouldn't time out automatically, but I'll now know in future to ping future tickets that I have 'on hold' every week or so so they don't time out.
On the plus side, it looks like I'm getting the correct amount for this month and £1 that was outstanding, but I've not got back and checked that it was just £1 that's outstanding.
Re: Have you checked you're getting your referral discounts correctly?
02-11-2010 6:11 PM
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As usual for support, they've done the usual of going for the easy option.
Rather than getting the issue sorted, they've just applied a discount on next months bill!
Kevin.
p.s. For the fine PlusNet staff that frequent this place, it's call id 36616596 if your interested.
Re: Have you checked you're getting your referral discounts correctly?
04-11-2010 12:08 PM
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I can't honestly see an issue with how this has been dealt with as the problem fix means that the issue should not occur again and work has been done to credit you via discounts.
If your not happy with this please let me know how you would have preferred to have had this dealt with.
Adam
Re: Have you checked you're getting your referral discounts correctly?
05-11-2010 1:02 PM
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My main concern is that if things proceed as currently expected, this referral amount that was accrued but unused will continue to show month after month with nothing happening to it, which ultimately does not resolve issue raised.
Alternatively, the system might eventually decide it does want to use this accrued credit, which results in me getting it twice. (not that I'd complain)
What I'd expected, was that the system would be sorted so that accrued credit was used next month, or if manually credited (as occurred) that the excess was removed (which it wasn't).
Re: Have you checked you're getting your referral discounts correctly?
08-11-2010 10:36 AM
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Quote My main concern is that if things proceed as currently expected
I hope I can belay that concern entirely by mentioning that problem 63191 has been fixed so we should not need any further manual intervention in making sure you are credited correctly from here.
Re: Have you checked you're getting your referral discounts correctly?
11-11-2010 6:42 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Have you checked you're getting your referral discounts correctly?
12-11-2010 11:03 AM
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Re: Have you checked you're getting your referral discounts correctly?
18-11-2010 10:48 PM
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Quote from: 4C Yep, I was credited correctly yesterday.
I was fianlly credited last month for a missing August referal....but it still didnt come off the next direct debit despite a confirmation that it would.... now this months referal is short again. I;m not sure what fixes are in place but a systems fix and an acounting fix dont seem to be running in tandem to me.
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