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Have not received an email about £50 cashback

Mols
Newbie
Posts: 1
Registered: ‎12-01-2018

Have not received an email about £50 cashback

My telephone and Broadband service went live on 6/7th December. I have checked all the junk etc etc folders on my e mail server. As yet however I have not received the promised e mail from Plusnet which will enable me to claim the £50 which was part of the offer I signed up for. What should be my next step please? Thank you
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1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Have not received an email about £50 cashback

Welcome to the community forums @Mols

I'm sorry to hear you haven't heard about your cashback yet. I've chased this up with the adviser that's raised this with our cashback team to further investigate. We haven't heard back yet, but we'll let you know via this ticket when we do.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet