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Have moved to another service but still being charged

HammyHamster
Dabbler
Posts: 10
Thanks: 2
Registered: 19-11-2012

Have moved to another service but still being charged

Hi,

 

I transferred my fibre & calls to another service which went live on march 29th. Even got a 'Were sorry your leaving' letter in the post. I also got a refund from Plusnet but then suddenly was charged by DD for April and now May. I have now cancelled the DD with the bank. Please can you arrange a refund and confirm that the account is now indeed closed.

Many Thanks

Tony

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 208
Thanks: 95
Fixes: 16
Registered: 26-03-2018

Re: Have moved to another service but still being charged

Hi @HammyHamster,


Thank you for getting in touch. I'm sorry to hear that you have received bills from us after moving to your new provider, and would like to apologise for any inconvenience that this has caused you.


I've looked into this issue for you, as my response contains account specific information I've added this as a ticket on your account. You can view this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Have moved to another service but still being charged

Once again Plusnet proves they need to update their billing system Sad  will they never learn 

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

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HammyHamster
Dabbler
Posts: 10
Thanks: 2
Registered: 19-11-2012

Re: Have moved to another service but still being charged

Thank you so much for sorting this so quickly for me Emily :-)