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Have just received an email saying my hub has been dispatched but I got one toda
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Have just received an email saying my hub has been dispatched but I got one toda
04-03-2016 10:06 PM
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Hi,
I have just receive an email saying my PlusNet hub has been dispatched on the 4th March (today) but I already received the router this morning???
What do I do?
I have just receive an email saying my PlusNet hub has been dispatched on the 4th March (today) but I already received the router this morning???
What do I do?
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Re: Have just received an email saying my hub has been dispatched but I got one toda
04-03-2016 10:11 PM
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Wait to see if another one turns up and if it does, request a returns bag.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
04-03-2016 10:17 PM
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Okay thanks. I was worried that I will have to pay more
Message 3 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
05-03-2016 10:26 AM
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If another turns up,you could keep it as an unwanted gift.
Or offer to return subject to any cost you incur travel to Post Office etc.
Maybe Plusnet will do something about this somewhat shambolic system of router dispatch,but then again it has been like this for years.
Or offer to return subject to any cost you incur travel to Post Office etc.
Maybe Plusnet will do something about this somewhat shambolic system of router dispatch,but then again it has been like this for years.
Message 4 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
05-03-2016 10:39 AM
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Hi vikixc,
sorry about that message, I can only see the one router on your account and no previous ones have been on there since your account was created, it seems we picked up the message saying it was sent a bit afterwards hence the message coming after the router arrived.
I will pass that back to be looked into but you won't receive another router
Let me know if you need anything more
sorry about that message, I can only see the one router on your account and no previous ones have been on there since your account was created, it seems we picked up the message saying it was sent a bit afterwards hence the message coming after the router arrived.
I will pass that back to be looked into but you won't receive another router
Let me know if you need anything more
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Re: Have just received an email saying my hub has been dispatched but I got one toda
05-03-2016 10:42 PM
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Quote from: vikixc I have just receive an email saying my PlusNet hub has been dispatched on the 4th March (today) but I already received the router this morning???
Same thing happen to me last year, I got the e-mail to say my router had been dispatched about 1/2 hour after the postman handed me the router!!!
Message 6 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
05-03-2016 11:49 PM
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Maybe it's a good thing you didn't need a returns bag....
http://community.plus.net/forum/index.php/topic,121953.0.html
http://community.plus.net/forum/index.php/topic,121953.0.html
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 7 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
06-03-2016 9:10 AM
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Quote from: vikixc
I have just receive an email saying my PlusNet hub has been dispatched today but I already received the router this morning???
On 5th Jan I received email, sent just after midnight, saying my Home Hub One had been dispatched and panicked as installation due that afternoon.
Postie delivered router at around 11am so just had time to set it up before Openreach switched cabinets.
All's well that ends well but customers do need better comms from Plusnet
Message 8 of 9
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Re: Have just received an email saying my hub has been dispatched but I got one toda
07-03-2016 7:08 AM
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Same thing happened to me. Got text on 25th, received on 26th and then an email on 1st to say my hub was being delivered and i'm thinking... riiiiiight, okay?
Message 9 of 9
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