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Have been charged for evening UK calls despite free evening calls package. Please Look at my bill

FIXED
Newbie
Posts: 3
Registered: ‎07-12-2020

Have been charged for evening UK calls despite free evening calls package. Please Look at my bill

Hello

Have recently joined Plusnet. Broadband and Unlimited Evening and Weekend UK Calls. Just checked my recent bill and have been charged for some evening calls , after 7pm . Some of these were to N.Ireland but that should surely be fine as part of the UK ?

Please advise

 

 

 

4 REPLIES 4
Seasoned Pro
Posts: 401
Thanks: 266
Fixes: 11
Registered: ‎02-12-2016

Re: Have been charged for evening UK calls despite free evening calls package. Please Look at my bil

Fix

@MrsD

 Were the calls, for which you have been charged, in excess of 60 minutes duration?

Newbie
Posts: 3
Registered: ‎07-12-2020

Re: Have been charged for evening UK calls despite free evening calls package. Please Look at my bil

Hello

Yes they were ...is there a 60 min max then ?

 

That would explain it.

 

Seasoned Hero
Posts: 5,816
Thanks: 2,567
Fixes: 169
Registered: ‎30-06-2016

Re: Have been charged for evening UK calls despite free evening calls package. Please Look at my bil

@MrsD 

Yes, after an hour it is 15p per minute.

Newbie
Posts: 3
Registered: ‎07-12-2020

Re: Have been charged for evening UK calls despite free evening calls package. Please Look at my bil

Thanks

Should have paid more attention to the small print. Lesson learnt.