Has my payment been taken?
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Has my payment been taken?
24-07-2010 10:45 AM
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However, my last (Force9 Value) payment was due on 22nd July. Although I received the usual email which stated "This is just a brief note to let you know that we will be taking the next subscription payment for your Force9 Value with included 10GB bandwidth account on 2010-07-22."....I was surprised to receive no confirmation (on 22 July) that payment had in fact been taken? I've just looked at "View Transactions" in my account details where the last payment date is listed as 22/06/2010. I've also checked my 'current' MasterCard statement online, which also has no record of any recent payment to Plusnet - but I can't conclude anything from that as it sometime takes a little time to show recent transactions.
Obviously I wouldn't want any error to result in my account being disabled. Admittedly it's only a couple of days since payment was due, and I suppose Plusnet might just be slightly late taking payment on this occasion? But I'm prompted to post my concerns, as this as never happened before in all my years with F9.
Re: Has my payment been taken?
24-07-2010 10:55 AM
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Re: Has my payment been taken?
24-07-2010 11:11 AM
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Re: Has my payment been taken?
24-07-2010 11:44 AM
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We've been doing a bit of work on billing the past couple of days which has lead to a delay of picking up some accounts. Your account should be billed today or tomorrow.
This work is all about improving the system to improve our billing accuracy (i.e. preventing double billing, dates moving around, that sort of thing)
Ex-Broadband Service Manager
Re: Has my payment been taken?
24-07-2010 11:47 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Has my payment been taken?
24-07-2010 11:52 AM
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Can you confirm that after this (slightly late) payment is taken, my subsequent due payment dates will continue to be on the 22nd of each month, as per normal?
Re: Has my payment been taken?
24-07-2010 11:54 AM
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Caulbox: Yeah, you'll continue to be billed on that day, just with the invoice raised a few days later for this run.
Ex-Broadband Service Manager
Re: Has my payment been taken?
24-07-2010 12:14 PM
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Ex-Broadband Service Manager
Re: Has my payment been taken?
24-07-2010 12:16 PM
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I can't afford not to be concerned about any gremlins in my credit card!
(OT but also on the 22nd July, a very well known Firewall/Antivirus provider decided to take an "automatic renewal" payment which most certainly had not been sanctioned by me! What really worried me is that the expiration date on my current credit card ought not to have been known by that company. When I enquired as to where they received my credit card details from, I was told that I had supplied the details myself when I authorized the auto-renewal - on a date well before the card even existed!)
Re: Has my payment been taken?
24-07-2010 12:30 PM
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Ex-Broadband Service Manager
Re: Has my payment been taken?
24-07-2010 12:38 PM
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