Has my fibre order gone through?
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Has my fibre order gone through?
01-10-2014 1:58 PM
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The other thing I've noticed is that my phone package has randomly changed from being the free package to the £2.00 a month evenings and weekends. No idea how this has happened, but presumably when somebody has changed some of the stuff with my account since I signed up. Pretty sure I was charged for this this month too when it's definitely not something I added to the account on sign up.
If someone could check this out for me please.
Re: Has my fibre order gone through?
01-10-2014 2:27 PM
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You are definitely good to go for next week. There is an appointment with our suppliers all set in for 08/10/2014 between 8am and 1pm.
I have changed your account back to Weekends to take effect as of your next bill. You're right it was changed by accident, so I have credited £2 off your upcoming bill and requested it to be changed back.
My apologies for the confusion.
Matty
Re: Has my fibre order gone through?
08-10-2014 8:24 AM
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Thanks!
Re: Has my fibre order gone through?
08-10-2014 8:27 AM
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Re: Has my fibre order gone through?
08-10-2014 9:28 AM
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I've just checked your order and the appointment is still committed for this morning.
I'm happy to arrange for another router to be sent as I fear it may have gone AWOL, especially if this is a new build.
Please can you drop me a personal message with the address and I'll get another sent out today for you.
Re: Has my fibre order gone through?
08-10-2014 12:48 PM
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Re: Has my fibre order gone through?
08-10-2014 12:52 PM
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Re: Has my fibre order gone through?
08-10-2014 1:01 PM
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Please let me know if he's not there shortly.
Thanks for letting me knoW1
Re: Has my fibre order gone through?
08-10-2014 1:57 PM
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This is the second time I've ordered fibre now and had it cancelled on the day. I've had to stay home all day waiting for the engineer/yourselves to tell me it's not happening twice.
To top this off when I first had adsl with yourselves only a month ago that order randomly got cancelled for no reason until I spent hours on the phone to get it sorted out. I've then had issues with pricing, even after explaining very clearly what offer I had signed up to. It's been an absolute mess. Not even sure what I can actually do from here but I'm very unhappy with the service I've received.
Re: Has my fibre order gone through?
08-10-2014 5:57 PM
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I'm gutted to see this. I really thought we had it resolved.
I'll pass this on and will make sure we contact our suppliers tomorrow and stress what you've said today.
I'm sorry for the inconvenience.
Matty
Re: Has my fibre order gone through?
19-10-2014 8:32 PM
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Cheers.
Re: Has my fibre order gone through?
20-10-2014 10:45 AM
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Apologies for the delays you've seen and thanks for your continued patience.
After reviewing the order in the suppliers system, I can see that the appointment is currently set for the 27/10/14 AM and looks to be confirmed and due to go ahead. Hopefully this date and time is fine for you? If not, just let us know and we should be able to take a look into moving this for you.
Re: Has my fibre order gone through?
20-10-2014 12:16 PM
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Re: Has my fibre order gone through?
20-10-2014 1:08 PM
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Quote Our suppliers have advised that the issues with the ports have now been resolved and they have provisionally booked your appointment for the 27/10/14 however we can bring this forward.
Please provide us with 3 available dates from the 16/10 with either AM or PM slots (excluding weekends) and we will bring this forward for you
Re: Has my fibre order gone through?
20-10-2014 1:12 PM
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I've requested 22/10/2014 between 8AM and 1PM for you. We'll confirm this later today with you. Thank you for your continued patience!
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