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Has my discount been re-applied?

Posts: 1
Registered: ‎17-04-2019

Has my discount been re-applied?


I had a bill this month that was £37.44 and my usual bill is £29.98 about £7.40 more than it usually is. Also, the bill breakdown makes no sense to me.

I called customer service who said that it is because my discount had not been re-applied after a house move. (Odd, because my first bill after the move was normal)


They said that they have re-applied it and my account is in credit by £7(ish.)

Well, I can't see if I have a discount because I can't view my next bill and I can't see anywhere that confirms I am in credit.



Could someone look into this for me?





Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Has my discount been re-applied?

Hi @vikixc1


Thanks for getting in touch and I am sorry for any confusion regarding your invoices.


I have taken a look into this and have responded further on the open ticket on your account, you can view the details here


If you need any more help feel free to get back in touch on here.