cancel
Showing results for 
Search instead for 
Did you mean: 

Has anyone received their Cashback early and within the 30 day promise?

tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Has anyone received their Cashback early and within the 30 day promise?

Please let us know. I see too many posts on here asking for cash-backs way past the 30 days mark.
27 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Has anyone received their Cashback early and within the 30 day promise?

The chances are that a new customer who has just been connected with no issues either with their line or cashback won't have actually joined the forum so your results may be a little skewed.
It would be interesting to see what percentage of cashbacks were actually paid on time though.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Has anyone received their Cashback early and within the 30 day promise?

Quote
Cashback early

Me, email received after about 7 days, cheque received on time, and I also thought I was not eligible.........signed up for 12 months and I thought cashback was only for 18 month contracts.
Ian
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Has anyone received their Cashback early and within the 30 day promise?

The lack of replies here speaks volumes.  Not many takers then! I hope I am not waiting past 30 days - but something tells me I will be!  Huh
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Has anyone received their Cashback early and within the 30 day promise?

Let me ask you a question.
If you had joined Plusnet, had no issues and received your Cashback within 30 days, would you have joined this forum to post ?
You may well find that the majority of customers have had no issues (as I said in the second post above) therefore have no reason to read your post.
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Has anyone received their Cashback early and within the 30 day promise?

People so join forums not just to complain about problems. I am sure there are some out there who have received cash back but have had other 'account' issues!...and thus would reply to this topic.
dick:quote
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Where is my cash back plusnet?

You sent me my email link weeks behind your promised date.
I am now 21 days into waiting for a frigging cheque! Now sort it out and send it to me please!
Can you promise it will be issued within the next 9 days?
Please answer.
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Where is my cash back plusnet?

Good morning,
Thanks for your continued patience.
I will look into what's going on and let you know ASAP!
Thanks 
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Well As Predicted,Only Few Days to Go for '30 day' Cash Back Promise Yet Nothing

So Plusnet - is it in the post?
Why are you stalling on your promises to your customers?
Answers Please! And don't fob us off by putting questions on hold!
Most of us signed up because of the Cashback offer!
Moderator
Moderator
Posts: 25,881
Thanks: 1,189
Fixes: 50
Registered: 14-04-2007

Re: Has anyone received their Cashback early and within the 30 day promise?

Mod Note
Topics merged.

Customer and Forum Moderator.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Has anyone received their Cashback early and within the 30 day promise?

Hi tooslow,
I've asked a moderator to merge all your posts together to keep everything in one place.
In the interest of transparency I'm just going to paste the email that we've received from the suppliers of the cashback. I'll assume that you're not interested in apologies anymore:
Quote
Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days.

That was their response on the 29th. Hopefully your cheque will arrive soon.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 2,676
Thanks: 1,059
Fixes: 8
Registered: 10-04-2007

Re: Has anyone received their Cashback early and within the 30 day promise?

Quote
Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days

The extended delay is quite probably caused by an unfortunate coincidence of two unrelated events:

  • A temporary shortage of nibs for the quill pens used to sign outgoing cheques from Plusnet Finance pending update of the computerised system.

  • The cleft sticks used by messengers to carry the cheques between Depts.  have stretched because of the volume of mail and can now only be reliably used once there is a sufficient volume for a bundle of them to be held securely.



Slightly tongue in cheek, but less boring than a repetition of "Our xxxxxx system is being rewritten, please be patient whilst we develop the code"
Is there a Road Map of when any of the much hinted at enhancements are to be delivered?
M
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Has anyone received their Cashback early and within the 30 day promise?

Quote from: MattyC
Hi tooslow,
I've asked a moderator to merge all your posts together to keep everything in one place.
In the interest of transparency I'm just going to paste the email that we've received from the suppliers of the cashback. I'll assume that you're not interested in apologies anymore:
Quote
Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days.

That was their response on the 29th. Hopefully your cheque will arrive soon.
Matty

So then Matty, Are you confirming that my cheque has been sent?
The 30 days is nigh but up. I would like my Cashback please.
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Has anyone received their Cashback early and within the 30 day promise?

I had a reply today from PN to say that my 'voucher' was in the post - Well I am expecting a cheque, and not a voucher.
Please can yoiu confirm that a cheque is in the post for £75?
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Has anyone received their Cashback early and within the 30 day promise?

Hopefully you won't end up with a £50 Amazon voucher like a couple of others seem to have !