Has anyone received their Cashback early and within the 30 day promise?
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Has anyone received their Cashback early and within the 30 day promise?
20-01-2015 7:57 PM
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Re: Has anyone received their Cashback early and within the 30 day promise?
20-01-2015 8:41 PM
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It would be interesting to see what percentage of cashbacks were actually paid on time though.
Re: Has anyone received their Cashback early and within the 30 day promise?
21-01-2015 7:35 PM
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Quote Cashback early
Me, email received after about 7 days, cheque received on time, and I also thought I was not eligible.........signed up for 12 months and I thought cashback was only for 18 month contracts.
Ian
Re: Has anyone received their Cashback early and within the 30 day promise?
26-01-2015 5:30 PM
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Re: Has anyone received their Cashback early and within the 30 day promise?
26-01-2015 5:38 PM
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If you had joined Plusnet, had no issues and received your Cashback within 30 days, would you have joined this forum to post ?
You may well find that the majority of customers have had no issues (as I said in the second post above) therefore have no reason to read your post.
Re: Has anyone received their Cashback early and within the 30 day promise?
26-01-2015 5:44 PM
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dick:quote
Where is my cash back plusnet?
27-01-2015 11:07 AM
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I am now 21 days into waiting for a frigging cheque! Now sort it out and send it to me please!
Can you promise it will be issued within the next 9 days?
Please answer.
Re: Where is my cash back plusnet?
27-01-2015 11:14 AM
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Thanks for your continued patience.
I will look into what's going on and let you know ASAP!
Thanks
Well As Predicted,Only Few Days to Go for '30 day' Cash Back Promise Yet Nothing
01-02-2015 9:24 PM
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Why are you stalling on your promises to your customers?
Answers Please! And don't fob us off by putting questions on hold!
Most of us signed up because of the Cashback offer!
Re: Has anyone received their Cashback early and within the 30 day promise?
02-02-2015 10:34 AM
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Topics merged.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Has anyone received their Cashback early and within the 30 day promise?
02-02-2015 11:06 AM
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I've asked a moderator to merge all your posts together to keep everything in one place.
In the interest of transparency I'm just going to paste the email that we've received from the suppliers of the cashback. I'll assume that you're not interested in apologies anymore:
Quote Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days.
That was their response on the 29th. Hopefully your cheque will arrive soon.
Matty
Re: Has anyone received their Cashback early and within the 30 day promise?
02-02-2015 4:07 PM
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Quote Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days
The extended delay is quite probably caused by an unfortunate coincidence of two unrelated events:
- A temporary shortage of nibs for the quill pens used to sign outgoing cheques from Plusnet Finance pending update of the computerised system.
- The cleft sticks used by messengers to carry the cheques between Depts. have stretched because of the volume of mail and can now only be reliably used once there is a sufficient volume for a bundle of them to be held securely.
Slightly tongue in cheek, but less boring than a repetition of "Our xxxxxx system is being rewritten, please be patient whilst we develop the code"
Is there a Road Map of when any of the much hinted at enhancements are to be delivered?
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Has anyone received their Cashback early and within the 30 day promise?
03-02-2015 8:32 PM
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Quote from: MattyC Hi tooslow,
I've asked a moderator to merge all your posts together to keep everything in one place.
In the interest of transparency I'm just going to paste the email that we've received from the suppliers of the cashback. I'll assume that you're not interested in apologies anymore:
Quote Afternoon,
There has been a hold up with the cashback supplier.
I can see the customer is pending with the supplier so the customer will receive the cheque in the next 10 working days.
That was their response on the 29th. Hopefully your cheque will arrive soon.
Matty
So then Matty, Are you confirming that my cheque has been sent?
The 30 days is nigh but up. I would like my Cashback please.
Re: Has anyone received their Cashback early and within the 30 day promise?
04-02-2015 8:30 PM
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Please can yoiu confirm that a cheque is in the post for £75?
Re: Has anyone received their Cashback early and within the 30 day promise?
04-02-2015 9:08 PM
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