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Has Plusnet refunded me?

Posts: 14
Registered: ‎06-03-2014

Has Plusnet refunded me?

My rolling contract  with Plusnet ended on  09th June 2020 but a few days before they took a payment for £50.18. Now I think we pay in advance for PN services, so what info does PN to confirm if they have since refunded me? Also how do I get req'd info to them, as I don't want to clog up the phone lines asking this?

Just to add to the query, apart from changing Broadband supplier, I also switched my current account! Thus something that might have been clear normally, is not this time.

Thanks in advance.