Had a phone call last njght offering to REDUCE my charges?!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Had a phone call last njght offering to REDUCE...
Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
He offered to replace my current broadband tariff of £11.49 with £9.99, half that for three months and unlimited data usage! The only catch seems to be that a re-commit to a twelve month contract. I've been with PlusNet a few years now.
Is this a genuine offer?
Are there any un-disclosed catches?
What happens if I move house in 12 months (which I'm planning to do). Would I be asked to stump up a penalty?
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://community.plus.net/forum/index.php/topic,119833.0.html
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Shortly afterwards these 2 "questions" were in my account so appears to be 100% ok
1.This question is confirmation that your Plusnet Unlimited (Contracted) - Market 2/3 contracted service has now activated.
Contract Length: 12 Months
You can view further information about this contract on the Account Summary page in the Account Details section of the portal.
2.Discount has been created
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://community.plus.net/forum/index.php/topic,119940.0.html
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 3:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
and if so what was the phone number - so that everyone else can program "Plusnet Sales" into their phone's directory.
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had one as well but as my better half picked it up I don't know what was actually shown
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim A standard call from Plusnet shows number unavailable as it is made from behind a PABX
Hmmm.
Firstly the number can be displayed by ANY modern phone system, it's configurable by the administrator. If its hidden someone has decided to do that. On many systems you have huge flexibility as to what number is shown depending on which department/extension originates the call.
Any external call centre working "on behalf" will have exactly the same flexibility.
Also, I believe that industry "codes of practice" require a number to be presented, so why are PlusNet not doing that?
Obviously the number has to be valid and appropriate to be called back on, but doesn't have to be the line making the call.
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sure that many Plusnet customers would WELCOME genuine calls from Plusnet offering reduced subscriptions or technical support.
However when like me you receive twenty to thirty unsolicited "unavailable" ID sales calls EVERY DAY, you HAVE to use a call blocker on your phone line in order to maintain your own sanity.
It can be seen from the other responses in this thread that other customers are rightly suspicious about engaging in conversation with these (probably genuine) sales calls from Plusnet - because of all the other (usually foreign) fraudulent calls on "unavailable" numbers.
All it would take is for Plusnet to publish the outgoing phone number from their PABX, and customers would know to answer the call.
In my case the phone would actually ring because it would be seeing the CALLER ID of an identified caller, anything else is silent and ignored.
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 6:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did not see the calling number at the time as I picked up the call from an extension phone without a caller ID display. On just checking my main phone display, the number was not witheld. It was 01709 964403.
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Usually on these nuisance reporting websites, a few people will start reporting that it was "British Gas" or "double glazing" or whoever, so future enquirers have some idea of which call centre uses that phone number.
Re: Had a phone call last njght offering to REDUCE my charges?!
09-11-2013 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: alanf I understand that Caller IDs can be spoofed so a genuine number being displayed is not a guarantee that the call is from that number.
I did not see the calling number at the time as I picked up the call from an extension phone without a caller ID display. On just checking my main phone display, the number was not witheld. It was 01709 964403.
That is the Rotherham number that called me yesterday afternoon. Plusnet told me that it is not one of their numbers.
Re: Had a phone call last njght offering to REDUCE my charges?!
10-11-2013 12:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: bill That is the Rotherham number that called me yesterday afternoon. Plusnet told me that it is not one of their numbers.
Strange then that the caller opened and closed a ticket on my account confiming that it was Plusnet that had called and Bob Pullen has confirmed this.
Quote from: Bob
Quote from: alanf I just had a call from someone saying that they were from Plusnet and that may well have been the case.
It was the case.
Re: Had a phone call last njght offering to REDUCE my charges?!
10-11-2013 8:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: alanf
Quote from: bill That is the Rotherham number that called me yesterday afternoon. Plusnet told me that it is not one of their numbers.
Strange then that the caller opened and closed a ticket on my account confiming that it was Plusnet that had called and Bob Pullen has confirmed this.
Likewise
Re: Had a phone call last njght offering to REDUCE my charges?!
11-11-2013 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happy to say these calls from Rotherham are genuine.
To address the OPs questions:
Is this a genuine offer? - yes, very much so.
Are there any un-disclosed catches? - no, though as you've noted there is a contract.
What happens if I move house in 12 months (which I'm planning to do). Would I be asked to stump up a penalty? - if you take the broadband with you, no there won't be any contract based fees though if you cancel at the time there'll be an outstanding amount to pay for the remainder of the contract (not full price though).
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Had a phone call last njght offering to REDUCE...