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HM Retain Added

Posts: 1
Registered: 17-08-2017

HM Retain Added

I may be asking a really silly question here, but I just received an email saying "Our Support Team have opened Question ********* to track an issue on your account."

The message says "HM Retain Added."

I'm moving so I wondered whether the HM stands for home move, but I don't know what the rest of it means. Sorry if this is super obvious! Smiley 

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Plusnet Help Team
Plusnet Help Team
Posts: 5,648
Thanks: 1,454
Fixes: 288
Registered: 21-04-2017

Re: HM Retain Added

Hi there, welcome to the community forums first of all


It's called a retain whenever a customer recontracts with us. In your case, recontracting because of a house move. I don't think the adviser meant to send you that in an e-mail, apologies for any confusion caused.


If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team