HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
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HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
19-07-2017 8:49 PM
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So i did my research and when my contract ran out from sky i signed up with plusnet fibre unlimited for 12 months. Everything was going smoothly, router has even came a day early, im due to have plusnet internet tomorrow (20/07/17).................................................................................................
....then my landlord's son contacted me this afternoon to tell me his father is wheelchair bound and as we live on the groundfloor he needs us to vacate so he can look after his father in the flat!!! So ive got to move out at the end of August. Not good.
Now i know i could change my account to a new address but its looking more than likely that we will be moving into my girlfriends parents house to save, but they already have virgin!
Its been 16 days since i signed up, yep you guessed it, 2 days too late to cancel! Has anyone else ever had this piece of bad luck before? Any other ways i could cancel? Is there any positive outcomes to be had?
(I've been in a queue on the phone for 40 minutes now and the live chat doesnt seem to be working so i thought id share on here.)
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
19-07-2017 9:15 PM - edited 19-07-2017 9:17 PM
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If you have add or cookie blockers installed, chat will not work
@Gandalf - is there anything you can suggest here please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
19-07-2017 10:28 PM
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Hopefully they can help me. My bloody wooden chair somehow cracked whilst I was waiting in the queue, tomorrow needs to bring me some luck!
Thanks for your reply, appreciate it.
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
20-07-2017 8:50 AM
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Hi there,
Sorry to hear of your situation. Whilst your order is not yet complete with our suppliers, it's unfortunately reached the past point of no return where we're unable to cancel it as the engineering activity is scheduled with our suppliers for today.
There's not much I can advise I'm afraid, other than I'd recommend discussing this with our Customer Options Team on 0800 013 2632 (Selecting Option 1 then Option 2). At the time of writing this, there is no wait time to get through to them.
Anoush
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
on 20-07-2017 1:13 PM - last edited on 20-07-2017 2:05 PM by Mav
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Phoned up and was told roughly what you said above. Spoke to a really nice fella called [CSA Removed], we arranged that I could transfer my account to my girlfriends house, new line and all that at no extra cost but have my contract extended by 6 months. I thought fair play, the only probably was that I'd have to sweat talk my future mother in law in letting an engineer in to setup a line..........
...... Then [CSA Removed] phones back....... He's only spoken to his manager and as a gesture of good will there going to cancel my order!
Made up. What a lad [CSA Removed] is!
Appreciate all the responses. I'll be back with PlusNet once we get a mortgage!
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
20-07-2017 1:17 PM
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Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
20-07-2017 6:18 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: HELP Just signed up on a 12 month contract and now my landlord is kicking me out in a month!
21-07-2017 11:44 AM
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@rightoffchap wrote:
I'll be back with PlusNet once we get a mortgage!
PN really isn't that expensive!
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