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Grrrrr!

greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Grrrrr!

Okay, mostly my fault but you should treat people better than this.
Direct Debit failed - for the want of 36p! Angry
Seven day pause waiting for funds to put this right - self-employed, it ain't always easy.  Undecided
Phew! Log in to PlusNet to pay to be presented with two payment options: re-use the DD or pay by card.
Chose the DD as I don't want to pay by card only for the DD to then gobble up too.
5 to 7 days for a DD to do its stuff.
Bingo! Service restricted!
NOWHERE did it say this could or would be a consequence of paying by DD.
Switch me back on!
13 REPLIES
gromittz
Grafter
Posts: 73
Thanks: 1
Registered: 31-07-2007

Re: Grrrrr!

Hardly PNs fault you dont have enough funds in your bank account when the DD is presented...
greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Re: Grrrrr!

Didn't say it was. Might I suggest you keep your opinion to yourself if you don't understand the grievance?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Grrrrr!

Hi greenginger,
Really sorry about that, though I suspect the best we could do would be to warn about the delay taking direct debit payments on the payment redirect page - I'm afraid we can't change our billing policy, which is a 14 day grace period before anything on the account is disabled.
We'll sort the payment redirect page wording out as soon as we can.
greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Re: Grrrrr!

Thanks for the reply Matt.
Yes, the wording needs to change. As it stands the message is: "to avoid restrictions pay up", then "how would you like to pay, card or DD?". There is no warning that the DD might still take you into restrictions.
I don't think you should change the billing policy - it's generally fair enough.
I do think it needs to be clearer.
I don't appreciate being caught out on a "technicality" so I would appreciate the goodwill gesture of switching me back on.
Community Veteran
Posts: 2,567
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Grrrrr!

But it is a public website and you broadcast your inpecunity and lack of knowledge on the banking system to the world Crazy
good entetainment Grin Cheesy
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Re: Grrrrr!

Don't be a tool Peter, it has nothing to do with the banking system and everything to do with a method of payment being offered and accepted but to no effect.
Community Veteran
Posts: 2,567
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Grrrrr!

Quote
Don't be a tool Peter

but Ive got Internet  Cheesy Grin Roll eyes
who's the fool  Crazy
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Re: Grrrrr!

You are. The word is impecunity not "inpecunity" and it implies hardship. Do you find hardship funny? Simultaneously, illiterate and callous.
Community Veteran
Posts: 2,567
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Grrrrr!

I think you will just have to flash the plastic and pay your bills in full public view Roll eyes
instead of trying to blag a freebe out of PN  Grin
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: Grrrrr!

That's enough guys.
This thread has already gone off topic and is heading into lock territory.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 2,567
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Grrrrr!

Roll eyes ok sorry
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
greenginger
Dabbler
Posts: 11
Registered: 24-11-2009

Re: Grrrrr!

Resolved. Thank you.
grantmcgill
Newbie
Posts: 4
Registered: 10-07-2013

Re: Grrrrr!

This is about to happen to me done exactly the same as you have 4 days then no internet how did you sort this