Grrrrr!
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Grrrrr!
07-07-2013 10:03 PM
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Direct Debit failed - for the want of 36p!
Seven day pause waiting for funds to put this right - self-employed, it ain't always easy.
Phew! Log in to PlusNet to pay to be presented with two payment options: re-use the DD or pay by card.
Chose the DD as I don't want to pay by card only for the DD to then gobble up too.
5 to 7 days for a DD to do its stuff.
Bingo! Service restricted!
NOWHERE did it say this could or would be a consequence of paying by DD.
Switch me back on!
Re: Grrrrr!
08-07-2013 2:18 AM
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Re: Grrrrr!
08-07-2013 9:17 AM
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Re: Grrrrr!
08-07-2013 11:03 AM
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Really sorry about that, though I suspect the best we could do would be to warn about the delay taking direct debit payments on the payment redirect page - I'm afraid we can't change our billing policy, which is a 14 day grace period before anything on the account is disabled.
We'll sort the payment redirect page wording out as soon as we can.
Re: Grrrrr!
08-07-2013 11:15 AM
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Yes, the wording needs to change. As it stands the message is: "to avoid restrictions pay up", then "how would you like to pay, card or DD?". There is no warning that the DD might still take you into restrictions.
I don't think you should change the billing policy - it's generally fair enough.
I do think it needs to be clearer.
I don't appreciate being caught out on a "technicality" so I would appreciate the goodwill gesture of switching me back on.
Re: Grrrrr!
08-07-2013 11:16 AM
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good entetainment
To be is to do - Kant
do be do be do - Sinatra
Re: Grrrrr!
08-07-2013 11:24 AM
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Re: Grrrrr!
08-07-2013 11:38 AM
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Quote Don't be a tool Peter
but Ive got Internet
who's the fool
To be is to do - Kant
do be do be do - Sinatra
Re: Grrrrr!
08-07-2013 11:45 AM
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Re: Grrrrr!
08-07-2013 11:53 AM
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instead of trying to blag a freebe out of PN
To be is to do - Kant
do be do be do - Sinatra
Re: Grrrrr!
08-07-2013 11:54 AM
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This thread has already gone off topic and is heading into lock territory.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Grrrrr!
08-07-2013 11:56 AM
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To be is to do - Kant
do be do be do - Sinatra
Re: Grrrrr!
08-07-2013 4:49 PM
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Re: Grrrrr!
10-07-2013 3:57 PM
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