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Giving Notice

apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Giving Notice

Hello,
I'm moving out of my house shortly, back to my parents (they already have broadband and are in a contract).
How do I go about ending my service, and how much notice do you need? I'm not in a contract.
3 REPLIES
Moderator
Moderator
Posts: 18,346
Thanks: 1,682
Fixes: 190
Registered: 11-01-2008

Re: Giving Notice

Look at http://www.plus.net/support/service/policies/cancellation.shtml
Quote
A cancellation request can be made in one of two ways:
By calling us: The quickest and easiest way to request a cancellation is by calling our Customer Options Team on 0845 140 6002 or 0330 123 9197. For opening hours, please check our Contact us page. Any notice period that applies to the cancellation request will start as soon as a call is made to our Customer Options Team.
By post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for customers' own peace of mind, any letter containing a cancellation request is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the account username, and if appropriate any final payments due should be included.

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apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Giving Notice

Thanks Dvorak.
Also, does the 12-months (for the £40 router charge) start when you place your order or when Openreach actually show up?
I joined Plusnet in July but service didn't start until September.
Moderator
Moderator
Posts: 18,346
Thanks: 1,682
Fixes: 190
Registered: 11-01-2008

Re: Giving Notice

Think if you check here it should tell you https://portal.plus.net/my.html?s=0&action=account_summary

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'