Getting http://failed.billing.plus.net/apps/payment/failed message when trying to go to websites dir

[#1]

Hello,
I'm wandering why I'm getting redirected to a failed billing page when I'm on direct debit with no issues in paying the bill on time.

Thanks

[#2]

Hi @mhr

I'm really sorry to hear about the issues you have encountered. 

I have reviewed your account and provided an update here

Kind Regards

[#3]

Hi Ollie,

Thanks for the reply but if my internet keeps cutting out the rest of my family aren't going to be satisfied if i tell them the problem won't be fixed any time soon, what's the point of me paying for an intermittent service. I know it's not your fault but your review of my account means very little to me if you don't know when it will be fixed.

Thanks,

Roshid

[#4]

Thank you for getting back to me, @mhr

This is a known issue with a small number of our customer base. It's something being worked on but they don't have a fix date as of yet that we can feed back to our customers. I can appreciate your frustration regarding this and we're really sorry for any inconvenience caused.