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Getting an answer

ossnob
Newbie
Posts: 2
Registered: ‎21-10-2015

Getting an answer

What is the difference between Plusnet Unlimited and Plusnet Anytime? I'm being billed for both. Is it duplicity? I've tried asking "Jess" and I might as well talk to the wall, she's worse than useless.
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Getting an answer

Unlimited is the broadband charge
Anytime is the phone part (line charge not any phone package)
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Getting an answer

Hi ossnob,
Just to clarify on what Oldjim mentioned:
Unlimited is the broadband package
Anytime is the call package plan at £6 per month
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Getting an answer

To correct what Ben has stated
From my bill
1 Unlimited Fibre Extra - Market 2/3 charge 23/09/2015 22/10/2015 £19.99
1 Caller Display charge 23/09/2015 22/10/2015 £0.99
1 Talk Anytime charge 23/09/2015 22/10/2015 £0.00 (I have LRS)
1 Call Plan charge 23/09/2015 22/10/2015 £6.00
ossnob
Newbie
Posts: 2
Registered: ‎21-10-2015

Re: Getting an answer

Thanks Jim and Ben.
I'm paying £16.99 each for both Anytime and Unlimited, which, together with the call plan charge and call charges,makes my bill way higher than the promises of the TV adverts. £40 odd pounds a time isn't cheap communication!
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Getting an answer

Hi ossnob,
From looking into this for you I can see that you are paying £16.99 for line rental and £6 for Anytime calls.
The other £16.99 is for your Unlimited broadband package as you are no longer receiving discounts for your package deal. To look at new deals I advise that you call our customer options team on 0800 013 2632 and they will be able to go through all the new deals and existing customer offers that are available to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team