Get money back
I have paid £25.99 by card upfront for one month line rental and broadband on 21th October, but the process was not successfully completed. I got in touch with Customer Service on 22th October and was told I have to pay again and this money would be refunded within a few working days. So I decided to pay again £25.99 and called a second time on 24th October as refund had not gone into my bank account and told to wait a few more days. Please could someone tell me how can I get my money back.
Re: Get money back
As far as I’m aware if the signup process fails the money isn’t received by Plusnet so it’d be in a holding period with your bank before being released back in due course.
Generally happens within 5 working days but if it’s longer it may be worth contacting your bank.