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Gesture of goodwill

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Dabbler
Posts: 15
Thanks: 4
Registered: ‎18-09-2016

Gesture of goodwill

Anybody else got a 'gesture of goodwill' adjustment to their bill this month?

7 REPLIES 7
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Seasoned Pro
Posts: 915
Thanks: 212
Fixes: 4
Registered: ‎22-11-2014

Re: Gesture of goodwill

Checked mine and we have a discount this month. I can only assume it is because of the downtime we experienced from a line fault. 

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Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2016

Re: Gesture of goodwill

No idea why, but I also got a Gesture of Goodwill (£2.98)
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Hooked
Posts: 6
Thanks: 2
Registered: ‎16-10-2019

Re: Gesture of goodwill

Same here: Gesture of goodwill 10/07/20 (to) 10/07/20 -£1.26

But I've not contacted PlusNet about anything or had a fault that I know about.

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Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2016

Re: Gesture of goodwill

Just found an email of 15th May which explains it:

#############
We need to let you know about some changes we made to our landline and mobile call charges from 3rd December 2019. The changes are as follows:
• Our call set up fee increased by 1p from 22p to 23p a call
• The standard rate for calls to UK landlines increased from 13.5p per minute to 15p per minute
• The standard rate for calls to UK mobiles increased from 15p per minute to 18p per minute
As we’re only just telling you about these changes, we’re going to credit you to cover the increased cost of any calls made from 3rd December 2019 until 15th July 2020. After this, your call charges will be charged at the above rates. A credit will be applied onto your first bill after 15th July 2020.
We’re sorry for any inconvenience that you may have been caused.
#############
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Hooked
Posts: 6
Thanks: 2
Registered: ‎16-10-2019

Re: Gesture of goodwill

Of course. My email is dated 5 Jun 2020 and I'd marked it to take up with PN but I was in the middle of a couple of far more pressing issues and forgot about it.

The 'Goodwill' is disingenuous - it's a refund and should have been accompanied by compensation for not notifying customers of the price rises for, in my case, over six months.

I assume this is being discussed somewhere?

 

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Newbie
Posts: 1
Registered: ‎24-02-2019

Re: Gesture of goodwill

I never use my landline (no phone connected!) and I received a "Gesture of Goodwill" credit of 33 pence!
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All Star
Posts: 850
Thanks: 324
Fixes: 3
Registered: ‎11-04-2017

Re: Gesture of goodwill

@Feroze @bikeman @antirom @Hambonz @Marksfish Thank you all for this "heads-up", so I looked at my bills and found my   Plusnet Gesture of goodwill and I don't think it will change my life, or the lives of people that know me 🤔

Now what should I do with my 16p?Undecided