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General query

Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

General query

Say your monthly DD is from the first of the month but your contract ends in the middle of the month and you take out a new contract in advance of the expiry of the old contract and the new contract is cheaper than the old one will you be billed for a full month on the old rate or is a reduction made for the other part of the month ?

This is not a problem, just a query.

We are born into history and history is born into us.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: General query

Hi @gleneagles


A pro rata charge/refund would be calculated with our new billing system. If you encounter any issues please let us know as we're more than happy to look into this for you.


Kind Regards