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Free line rental

Posts: 25
Registered: ‎26-06-2018

Free line rental

Hi everyone
I have a few issues ongoing but my main concern at the moment is that I have upgraded my fibre to fibre extra within the initial period of free line rental. I had assumed that upgrading would have not ended my free line rental offer, yet now I have been charged for this after receiving my bill since the upgrade.
Any info is much appreciated
Community Gaffer
Community Gaffer
Posts: 26,477
Thanks: 10,127
Fixes: 1,588
Registered: ‎21-04-2017

Re: Free line rental


Thanks for getting in touch.

Could you advise where we've said we'll provide you with free line rental? There may be some confusion regarding this as while our offers "include line rental" the line rental component is still there. It's just how the total cost is displayed.

I've reviewed your account though and based on what I can see I've created a ticket here: with more information including the steps I've taken to try to resolve this.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Community Veteran
Posts: 31,320
Thanks: 1,608
Fixes: 565
Registered: ‎14-04-2007

Re: Free line rental

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.



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