Free email

[#1]

Left plusnet a few months ago, and requested my email remain open. The request was done(free dial-up account), but when i try login today i can no longer gain access to the email. Could i have an explanation please? It is saying the username no longer exists. Was the account fully deleted?

[#2]

Looks like an automated script zapped the account at the end of April. I can re-enable it if you like and ensure that this doesn't happen again? If you haven't checked for messages in over a month though then do you really need it?

[#3]

it's needed! the reasons for not checking it are that my father was in hospital on his death bed, so wasn't really in the mood for using the pc/internet needed to spend as much time with him as possible. Could you please have it re-enabled please?

[#4]

Hi there,
That's been reactivated for you and should be fine to use within a few hours at the latest - you'll need to sign in at least once a month though to keep the mailboxes active (that is, collect the email whether by email client or webmail).