Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Free broadband for a year from PlusNet in Blac...
Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
17-12-2014 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
17-12-2014 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I joined up before Black Friday. In my case, I did click on the email (luckily I saved it) and still haven't received my cheque.
legalfreak
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
23-12-2014 10:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
23-12-2014 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
unhappy customer
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
25-12-2014 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
31-12-2014 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
31-12-2014 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry to hear of all the cashback issues you've all experienced and that this thread hasn't been picked up until now.
@galacticz00 - I can see the ticket raised on the account which is currently with a certain advisor. I've emailed him (as he's out of office) and forwarded the matter to marketing to chase this up for you. I imagine it will be next week before a response is received due to the bank holiday tomorrow and the weekend following it.
@legalfreak - your cashback should be with you shortly. If you've not received this within the next week, please let me know and I'll track it down for you.
@peteholland - I see that our very own Chris has a personal on this matter for you and is chasing this.
@mikeatrest - Your email should be with you by 03/01/2015. Again, if you don't receive it by then, please let me know.
Thanks for your patience guys. I know it's really frustrating.
Happy New Year!
Alex
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
31-12-2014 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
31-12-2014 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand how cashback works, they offer it in big letters but make you jump through hoops to get it so lots of people don't bother and so they don't have to pay it. Otherwise they would have just applied the discount at the point of sale. Remember we're dealing with simple software talking to databases, it cannot go wrong unless deliberate.
So I'm currently waiting 5 days for a response to my request to send (not re-send as they pretend) the email that I must click.
I know this will breach,
so I'll follow up a few times, then they will respond saying your email will be sent within 10 days,
that will also breach,
eventually after a few more tries I will get the mythical clickable email, which I will click and I will be told your cashback will be with you within 30 days.
This won't arrive,
so I will raise another support que, to which someone will respond within 5 days,
which will breach,
so I'll follow up again a few times
eventually I will be told the cheque has been sent
it won't arrive
So I'll file another support que which will be answered within 5 days
this will breach
so I'll follow up again
eventually after probably 20+ support ques, 5+ hours and about 6 months real time, a cheque WILL arrive in the post
It will probably be OK but it may bounce or have incorrect details on it, so it's back to the support ques.
Some accountant has worked out this should save 80%+ of the cashbacks needing to be paid as people tire and give up. It will however waste an inordinate amount of customer time, plusnet support time, ensure people warn others against using Plusnet, leave as soon as contract expires which makes you wonder ARE they saving or losing from the process? The idea of a deal and cashback should be to entice a customer in and help spread the good word, it makes no sense to then give bad service that ends up creating negators that will only cause bad publicity.
Normally I would just contact trading standards long before it got to this stage but I'm intrigued to do the dance and see who tires first
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
02-01-2015 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
02-01-2015 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
03-01-2015 12:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: galacticz00 Perhaps if we all reported to trading standards and published this in the switching services and broadband websites +net would actually do something. I for one have better things to do with my time than continually chase them but I'm certainly not giving and letting them cheat me out of my cashback.
I went live on 7th December, after a delayed ticket reply from CS on 24th, I was told that my email would arrive today. It hasn't!
CS response today was I would receive it eventually!!!!! Not good! Something is going on here. This ain't right. The product was heavily sold on the basis of a £70 cashback.
Why are PN stalling now with payments?
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
05-01-2015 8:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately as per my colleagues post over in this thread there has been a slight delay, we'll be getting the emails and cashback out asap.
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
05-01-2015 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Free broadband for a year from PlusNet in Black Friday Sale £75 Cashback
05-01-2015 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Free broadband for a year from PlusNet in Blac...