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Free 3 months?

idaprichard
Newbie
Posts: 3
Registered: 27-01-2011

Free 3 months?

When I was registering for plusnet it said I would receive the first 3 months free, but have just had my first bill for set up etc. and it is showing a 6.49 charge? along with the router set up charges have I missed something?
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,755
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Free 3 months?

Hi there,
Re the information on this post http://community.plus.net/forum/index.php/topic,92876.msg778079.html#msg778079 did you enter a code as part of the signup process?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
idaprichard
Newbie
Posts: 3
Registered: 27-01-2011

Re: Free 3 months?

Hi
Thanks for the speedy reply  Smiley,  no I didn't see anywhere to enter a code but I thought I remember seeing a message saying I would get first 3 months free, but I did have to do the process 2 or 3 times so may have used another link on the last attempt, is there a way to have it applied now, this was less than 24 hours ago?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 12,755
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Free 3 months?

Hi I'll look into this but I can't make any promises to you I'm afraid as the deal requires a code to be entered at signup to take advantage of the offer.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
idaprichard
Newbie
Posts: 3
Registered: 27-01-2011

Re: Free 3 months?

Plusnet Help Team
Plusnet Help Team
Posts: 12,755
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Free 3 months?

idaprichard,
Sorry for any confusion here, to clarify as part of this offer we do take a payment for the first 3 months, its the following 3 months which will be free for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team