Fraud By Plusnet

[#1]

I have been a broadband member of plusnet for many years. At the end of my contract no review took place and I ended up paying more for the same package. They told me account review is only for new customers. I did overlook this and gave them another chance and upgraded my package with them to fiber plus. Max download speeds of up to 80mbs. My broadband speeds have now gone down for some reason to 12mbs. I called plusnet and they told me that the order was processed incorrectly and that I was placed on the wrong package. They were still however charging me full price. No compensation. This seems to be FRUAD in my humble opinion.

Moderators Note: All caps title removed as per Forum rules

[#2]

Moderators Note

This topic has been moved from Fibre to My Account / Billing

[#3]

I think you meant "fraud".

[#4]

@Sup 

No doubt a Plusnet staffer will come along and sort out the difference in subscription cost. Rather than fraud it's simply finger trouble by someone in Plusnet. No doubt this will be resolved very soon.

[#5]

Hi @Sup,

Thanks for coming back to us.

I'm really sorry that this has been an issue for you, I appreciate you should be getting the correct speeds for your service and location. Please accept my apologies for any oversight.

In order to look into your query please provide your username by private message as I have been unable to locate this. Alternatively, you can respond to any ticket we may have sent via the Member Centre, this will then get picked up by the relevant department.

Thanks - LF