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Formatting of MAC Code - Query on Plusnet's Text Request
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Formatting of MAC Code - Query on Plusnet's Text Request
12-01-2015 1:47 PM
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Hi, I am in the throes of moving to PlusNet and received a text asking for my MAC key in the format LXXX1234567/AB25J. I received the MAC key from BT but this is one numeral longer e.g. LXXX12345678/AB25J.
I replied to the text PlusNet using the BT MAC key but PlusNet responded "we are unable to find details of my query"! I then tried to phone 0800 432 0200 to query the correct key length but they were on a long hold time so I eventually input the MAC key online. It says the key has been accepted.
Can PlusNet get their MAC text requests corrected? I notice from other correspondence on this forum that the correct key length is LXXX12345678/AB25J.
Freddy
I replied to the text PlusNet using the BT MAC key but PlusNet responded "we are unable to find details of my query"! I then tried to phone 0800 432 0200 to query the correct key length but they were on a long hold time so I eventually input the MAC key online. It says the key has been accepted.
Can PlusNet get their MAC text requests corrected? I notice from other correspondence on this forum that the correct key length is LXXX12345678/AB25J.
Freddy
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Re: Formatting of MAC Code - Query on Plusnet's Text Request
12-01-2015 1:58 PM
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Hi there,
I'm pretty sure that it should be seven numbers in the middle. Would you mind PM'ing me the MAC if this isn't already resolved?
The correct format of a MAC key should be as follows:
4 letters, 7 numbers, a forward slash, 2 letters, 2 numbers, and then 1 letter; additionally, it contains only uppercase letters and no spaces. An example of which is: LLLL1234567/LL89L.
Thanks,
Matty
I'm pretty sure that it should be seven numbers in the middle. Would you mind PM'ing me the MAC if this isn't already resolved?
The correct format of a MAC key should be as follows:
4 letters, 7 numbers, a forward slash, 2 letters, 2 numbers, and then 1 letter; additionally, it contains only uppercase letters and no spaces. An example of which is: LLLL1234567/LL89L.
Thanks,
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Formatting of MAC Code - Query on Plusnet's Text Request
13-01-2015 8:12 PM
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Hi Matty, have PM'd you as requested. USwitch web site shows examples of both 7 & 8 numbers in a MAC code!
Freddy
Freddy
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Re: Formatting of MAC Code - Query on Plusnet's Text Request
14-01-2015 11:17 AM
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I'll pick up your PM shortly
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 4 of 4
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