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Fixed term contract ended & overcharged for new contract.

Julie123
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-03-2018

Fixed term contract ended & overcharged for new contract.

Hi - Please can someone contact me about my latest bill in which I have been overcharged.  It is for an amount that would be charged after my 18 month contract ends (just taken out from 25th March for 18 months).   Also my account is in my husband's name because he pays but it is my email on the account and I am the one who sorts all the problems out so please tell me what to do to change this  -  Thank you.

Tags (2)
2 REPLIES 2
panda25
Grafter
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Fixed term contract ended & overcharged for new contract.

Good afternoon,

 

Thank you for contacting us, I have responded on a ticket which you can view by following this Link

 

Thank you

 

Jo

 Jo Clark
 Plusnet Help Team
Julie123
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-03-2018

Re: Fixed term contract ended & overcharged for new contract.

Thank you Jo. I wasn't able to view the ticket in the link. It just said there was an error, but I have received an email saying I will get a refund shortly so thank you for sorting that out so quick.