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First payment taken twice
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First payment taken twice
02-02-2026 12:41 PM
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I’ve had 2 separate payments taken of £24.99 which was the initial set up cost
2 REPLIES 2
Re: First payment taken twice
02-02-2026 12:54 PM
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@Rhiannahewell Were these payments taken at the same time, or roughly a month apart?
John
Re: First payment taken twice
02-02-2026 1:17 PM
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Were there problems with the sign up on-line process or was sign up done over the telephone?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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- First payment taken twice