Just ordered Unlimited Fibre Extra Broadband today. The order status is showing this ...
First payment: We're taking a first payment of £45.99 for your account.
I have already paid £28.99 today by debit card.
£45.99 does not add up to what I have ordered anyway.
Can someone explain what's going on please.
Fixed! Go to the fix.
I have checked over your account and we can't see any notification of this.
At this stage it looks like a rogue message that has been sent. However, should any charge occur that is incorrect please let us know and we will look into this further with our billing team.