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First payment / Subscription payment

intio
Newbie
Posts: 2
Registered: 22-12-2014

First payment / Subscription payment

Hello, I am a new customer on a broadband only subscription (just sent PlusNet my MAC number today) and was looking at the order tracking process. One thing caught my attention:
the current status...
Quote
First payment    |    We're taking a first payment of £37.48 for your account.

... the final step in the process...
Quote
Subscription payment    |    We'll take the first subscription payment for your broadband service.

If my "First payment" includes the set-up fee (£25) and the first month's unlimited internet fee (£12.50) then why is the last stage phrased the way it is? The wording is not clear to me as it implies that I will need to pay a the first month again (" first subscription payment"). Can someone clear this up?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: First payment / Subscription payment

Hi intio,
Welcome aboard Smiley
Apologies if the language used seems a little confusing.
Even though both payments include the monthly payment for broadband only the second is viewed as being a subscription payment as that's taken 30 days on from the activation of the account which is then set as the regular monthly billing date.
I hope that helps clear things up and thanks for the feedback on this.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
intio
Newbie
Posts: 2
Registered: 22-12-2014

Re: First payment / Subscription payment

Ah got you, thanks.