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First payment / Subscription payment
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First payment / Subscription payment
22-12-2014 9:32 PM
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Hello, I am a new customer on a broadband only subscription (just sent PlusNet my MAC number today) and was looking at the order tracking process. One thing caught my attention:
the current status...
... the final step in the process...
If my "First payment" includes the set-up fee (£25) and the first month's unlimited internet fee (£12.50) then why is the last stage phrased the way it is? The wording is not clear to me as it implies that I will need to pay a the first month again (" first subscription payment"). Can someone clear this up?
the current status...
Quote First payment | We're taking a first payment of £37.48 for your account.
... the final step in the process...
Quote Subscription payment | We'll take the first subscription payment for your broadband service.
If my "First payment" includes the set-up fee (£25) and the first month's unlimited internet fee (£12.50) then why is the last stage phrased the way it is? The wording is not clear to me as it implies that I will need to pay a the first month again (" first subscription payment"). Can someone clear this up?
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Re: First payment / Subscription payment
23-12-2014 7:06 PM
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Hi intio,
Welcome aboard
Apologies if the language used seems a little confusing.
Even though both payments include the monthly payment for broadband only the second is viewed as being a subscription payment as that's taken 30 days on from the activation of the account which is then set as the regular monthly billing date.
I hope that helps clear things up and thanks for the feedback on this.
Welcome aboard
Apologies if the language used seems a little confusing.
Even though both payments include the monthly payment for broadband only the second is viewed as being a subscription payment as that's taken 30 days on from the activation of the account which is then set as the regular monthly billing date.
I hope that helps clear things up and thanks for the feedback on this.
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Re: First payment / Subscription payment
23-12-2014 7:37 PM
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Ah got you, thanks.
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- First payment / Subscription payment