First month free?
I have just told a friend who is thinking of moving to PlusNet, that he would have the first month for free because he was migrating from Pipex. Did I dream this? I can't see any mention of it on the PlusNet website anymore. 
Well, that's a pity! I thought it was a very good initiative from PlusNet, as it (presumably) encouraged people to join by removing the worry of having to pay for two ISPs in the first month. However, I assume PlusNet know what is best for them in business terms! 
Yes, of course, I agree that the 90 day money back guarantee is an excellent offer and it was certainly crucial for me when I migrated from Pipex. The one-month contract was also what decided me. I have told him about these things and I don't think that he is likely to change his mind even when he finds out that the first month is not free anymore.
My point was that not having to pay for the first month removed the hassle of having to time your migration right, and then spending hours on the phone at 10p/minute trying to claim back the money that you are owed by your old ISP.
When people leave Pipex - judging from what I read on the thinkbroadband forum - they want to get away as soon as possible because their connection is virtually dead. They don't want to have to wait three weeks because that will be the ideal time to migrate in terms of money.
I know that I decided I would rather pay two ISPs for one month than stay with Pipex one minute longer. I was very very chuffed when my first month with PlusNet was waived! It's the kind of thing that makes customers more loyal, as well as the excellent and friendly support team.
Anyway, I can see how this offer might be too expensive for PlusNet to keep going, and it may be the case that it is not needed anyway, as you seem to be thriving!
So well done! I am staying and I am recommending you!
My point was that not having to pay for the first month removed the hassle of having to time your migration right, and then spending hours on the phone at 10p/minute trying to claim back the money that you are owed by your old ISP.
When people leave Pipex - judging from what I read on the thinkbroadband forum - they want to get away as soon as possible because their connection is virtually dead. They don't want to have to wait three weeks because that will be the ideal time to migrate in terms of money.
I know that I decided I would rather pay two ISPs for one month than stay with Pipex one minute longer. I was very very chuffed when my first month with PlusNet was waived! It's the kind of thing that makes customers more loyal, as well as the excellent and friendly support team.
Anyway, I can see how this offer might be too expensive for PlusNet to keep going, and it may be the case that it is not needed anyway, as you seem to be thriving!
So well done! I am staying and I am recommending you!
At £45 a pop and buckets full of awards to back it up with, I'd be recommending us too!
Well, in this case I think it will be £30, but even for £100 I wouldn't recommend an ISP to a friend if I thought it was rubbish, awards or not. I have my integrity, me! 