First direct debit payment "pending"
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First direct debit payment "pending"
15-10-2014 9:49 PM
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I was switched over to Plusnet last month, paid the setup fee by credit card and chose to make my monthly payments by DD. The first DD payment was due to go out on the 12th October. I checked my bank and noticed no Plusnet debit, so checked the billing section here and notice it says "pending". Is this anything to be concerned about?
There's no need to call me by the way. I just want to make sure everything is in order. If there's anything I need to do, let me know either in response to this post or by email.
Thank you very much.
Re: First direct debit payment "pending"
15-10-2014 9:53 PM
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Re: First direct debit payment "pending"
16-10-2014 9:17 AM
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It's not a problem at all, if you're still concerned send me a PM with your details on and I'll have a look for your account and make sure that everything is okay!
Best wishes
Sharon
Re: First direct debit payment "pending"
16-10-2014 9:19 AM
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Re: First direct debit payment "pending"
16-10-2014 11:54 AM
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You'll transfer to us next week then I will place the phone order but please rest assured that I will be taking personal ownership until you've confirmed that both the phone and the broadband are working. If you need to contact me directly, you can PM me but I am not always around on the forums. There is generally a Plusnet presence on here during working hours so you can always get a message to me if you need to but the best way is via the online support ticket on your account. That will fall directly into my personal workflow and I'll come back to you as soon as I am around. Take care and I look forward to speaking to you soon.
S
Re: First direct debit payment "pending"
16-10-2014 12:22 PM
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Re: First direct debit payment "pending"
16-10-2014 1:25 PM
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S
Re: First direct debit payment "pending"
16-10-2014 4:53 PM
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Quote from: SAB
It's not a problem at all, if you're still concerned send me a PM with your details on and I'll have a look for your account and make sure that everything is okay!
Sent. Let me know if you need any more info. Thanks.
Re: First direct debit payment "pending"
17-10-2014 11:27 AM
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Thank you very much for your help!
Re: First direct debit payment "pending"
17-10-2014 11:43 AM
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Re: First direct debit payment "pending"
17-10-2014 11:58 AM
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Just a minor note of warning; the PlusNet DD system is fairly well known for it's strange timescales and (to put it politely) "limitations" .
Quote from: Den I just thought I'd let you know that the first payment went out this morning so this can now be considered resolved.
I would check not only that the payment has left your bank, but also that it's (eventually?) showing on your PN account.
That said, once it's "up and running" it seems to work OK.
Re: First direct debit payment "pending"
18-10-2014 11:00 PM
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