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First bill
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First bill
11-04-2013 9:17 PM
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So I joined up on Sunday and the first payment has been taken from my bank account even though I won't be connected until 24th April????
Message 1 of 5
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Re: First bill
11-04-2013 9:46 PM
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That is normal
Although your first payment has been taken the clock won't start running until you are connected
Typo corrected after sarcastic remark
Although your first payment has been taken the clock won't start running until you are connected
Typo corrected after sarcastic remark
Message 2 of 5
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Re: First bill
11-04-2013 9:50 PM
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So my bill will be on the 24th of each month?
Message 3 of 5
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Re: First bill
11-04-2013 9:56 PM
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Correct although it gets a bit complicated when you are getting phone and broadband and they don't happen on the same day
In that case - and I think I remember correctly - the phone part is part billed to move the whole billing date to the broadband activation date (this also happens in reverse as the broadband billing takes precedence so where you sigh up for phone later a part month is taken for the phone)
In that case - and I think I remember correctly - the phone part is part billed to move the whole billing date to the broadband activation date (this also happens in reverse as the broadband billing takes precedence so where you sigh up for phone later a part month is taken for the phone)
Message 4 of 5
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Re: First bill
12-04-2013 11:13 AM
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Yes, if the phone is activated mid-month the payment is pro-rata'd so it matches up with the broadband payments
Message 5 of 5
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