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First bill on new contract is wrong

Rising Star
Posts: 75
Thanks: 22
Fixes: 3
Registered: ‎15-01-2016

First bill on new contract is wrong

I've just had my first bill and the amounts I have been charged and which are also on "My Product" don't tally to which I was quoted when I rang up to renew. Also Outgoing calls are not showing up in billed or unbilled. 


Many thanks


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: First bill on new contract is wrong

Hello @iannewson


Thanks a lot for reaching out via our online Community Forum.


As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

-Adam - Plusnet Leeds

 Plusnet Help Team - Leeds