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First bill and you are overcharging me!

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Rising Star
Posts: 74
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

First bill and you are overcharging me!

Yet another issue with the glorious Plusnet.
I have just received my fist payable billing statement and you want to take £33.98 for 1 months internet and line rental. My contract is for £23. 99 per month for 18 months.
This payment is due to leave my account on the 14th or from the 14th so you have time to rectify this bill.
Seriously, I have had problems with literally everything since signing up with you. Can I cancel my contract due to repeated incompetence and failure to provide a service fit for purpose?
Sort this out now Plusnet.
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,777
Thanks: 180
Fixes: 77
Registered: ‎06-08-2018

Re: First bill and you are overcharging me!

Thanks for reaching out to us @Whywee,

 

I'm sorry this has occurred on your account and I apologise for the frustration caused.

I've checked over your account and provided a further response here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Rising Star
Posts: 74
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: First bill and you are overcharging me!

I have not recieved a refund to my accont! Refunds always arrive on the 3rd working day and no later! Yours was processed on the 7th!
Also you have failed to respond to my question about the in inconvenience caused by your mess up and look towards a gesture of goodwill to compensate.
Please respond.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: First bill and you are overcharging me!

Hi there @Whywee

 

I've provided a further response to your ticket. You can login and view my reply here.