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First Phone Bill Question, and Phone Feature Change Question

anthgood
Grafter
Posts: 39
Thanks: 15
Registered: 09-07-2014

First Phone Bill Question, and Phone Feature Change Question

Hi,
Can I ask plusnet staff why is it for the first two calls of my new phone line with you I was charged a total of £1.20 for those two calls. They were residential calls and I have the anytime service.
No other call was I charged this month bar those first two so I am guessing it seems my anytime service was not activated at the same time my phone line was.
It says
19/08/2014 019127xxxxxx 16:40:48 00:09:00 £0.96
19/08/2014 019126xxxxxx 07:31:13 00:01:00 £0.24
Every single other call was no charge but those two. Can I have this £1.20 refunded as I did no wrong here as I was not told to not make calls as my service was not fully active.
Second question, how do I add the feature offered to us on signup where we can pay £3 per month for free minutes (I think it was 50 minutes per month) to make mobile calls from our landline. I cannot find this on the call features options to upgrade to it.
Thanks
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: First Phone Bill Question, and Phone Feature Change Question

You do call features here https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features
For the mobile minutes I think you have to go through the product change route as it is a different product
anthgood
Grafter
Posts: 39
Thanks: 15
Registered: 09-07-2014

Re: First Phone Bill Question, and Phone Feature Change Question

bump
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: First Phone Bill Question, and Phone Feature Change Question

Hi anthgood,
Sorry about this anomaly, I'll get them refunded for you now as these definitely should have been inclusive.
Thanks,
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet