cancel
Showing results for 
Search instead for 
Did you mean: 

First Payment Charge [Broadband Order Tracker]

dneill2006
Newbie
Posts: 6
Registered: 28-01-2013

First Payment Charge [Broadband Order Tracker]

Just checked the broadband order tracker.
It's got the First Payment stage, but something strange is showing. It says "We're taking a first payment of £75.98 for your account.".
I have paid £29.97 as the initial payment upfront, for the first month of BB and Phone Line, plus the cost of delivery of the router.
I have phoned CS and they can't find anything on my account related to this charge, just the initial payment charge.
Does anyone know why it could be saying "We're taking a first payment of £75.98 for your account?"
Thanks.
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: First Payment Charge [Broadband Order Tracker]

Hi dneill2006,
Welcome to our community forums Smiley
I can see that there has been no invoice raised on your account for this as you've already been advised. I've asked our billing team to have a look into this what seems to be a glitch.
dneill2006
Newbie
Posts: 6
Registered: 28-01-2013

Re: First Payment Charge [Broadband Order Tracker]

OK thanks. Just wanted to be sure as it seemed odd.