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First Monthly payment taken early

slippett
Newbie
Posts: 3
Registered: ‎18-10-2020

First Monthly payment taken early

Hello, I signed up for you broadband service on 1st October 2020 and the first month's charge was taken immediately. My live date is not untill 5th November 2020. Meaning I have payed twice for broadband services this month one to plusnet and another to my current provider. Why has this happened? Please contact me to explain. Regards
2 REPLIES 2
Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: First Monthly payment taken early

Your first payment is the first month after your service goes live. The next payment will be 1 month later. I presume that your service with your existing provider will cease when your service with Plusnet activates so there’ll be no overlap.

Mustrum
Community Veteran
Posts: 2,572
Thanks: 593
Fixes: 57
Registered: ‎13-08-2015

Re: First Monthly payment taken early

@Thrall  Not quite right, the first payment is taken on sign up, but the second is a month after the service goes live.

 

As ISP's charge in advance, there will always be a double payment, but then a month payment free after transfer.